Last updated January 02, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely

satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see

below for more information on our return policy.

 

RETURNS:

 

All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and

unused condition, with all original tags and labels attached.

 

RETURN PROCESS:

To return an item, please email customer service at contact@morrokenz.com to obtain a Return Merchandise

Authorization (RMA) number. After receiving a MA number, place the item securely in its original

packaging and Provide proof that the products are not damaged., and mail your return to the following address:

Morrokenz

Attn: Returns

RMA#

38, 2em ETG, AL HAMD

El jadida, Casablanca-Settat 24000

Morocco

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a

trackable method to mail your return.

 

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow

at least twenty nine (29) days from the receipt of your item to process your return. Refunds may take 1-2 billing

cycles to appear on your credit card statement, depending on your credit card company. We will notify you by

email when your return has been processed

EXCEPTIONS:

The following items cannot be returned:

item that weighs 3 kg or more

product damaged

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

A 3% restocking fee will be charged for all returns.

The refund will be processed as soon as the merchandise is received

Items that are damaged will not be refunded.

 

QUESTIONS:

If you have any questions concerning our return policy, please contact us at:

contact@morrokenz.com